HOW DO I ORDER?
You may place your orders anytime online 24/7 on our website www.nchcollection.com.
DO YOU SHIP TO MY COUNTRY?
We ship to: Contiguous U.S., All U.S.Territories, Canada, E.U., U.K., Australia, New Zealand and Various Other Countries World Wide.
WHAT ARE THE FORMS OF PAYMENTS ACCEPTED?
We accept all major credit cards, Apple Pay, GPay, and Cash App.
*** Unfortunately, WE DO NOT ACCEPT PAYPAL, BANK TRANSFERS OR MONEY ORDERS AT THIS TIME***
When placing an order, the correct billing address must be entered for the order to be approved. The billing address is the address registered on your account.
DOES MY ORDER REQUIRE VERIFICATION?
Some orders are subject to NCH Collection, LLC's Verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that a specific order and ship-to information are legitimate. This process rarely delays an order, and generally requires either a simple call-back (which can be done after business hours) or by email.
If your order requires Verification, we will advise you by phone or e-mail. Therefore it's important that you leave both day and home phone numbers when ordering and that you keep your information current.
It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.
We regret that this is necessary, but it is essential to protect the card owner as well as the retailer.
HAS MY ORDER BEEN SHIPPED?
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
CAN I MODIFY/CANCEL MY ORDER?
Unfortunately, once your order has been processed we are unable to modify or cancel any order. When your order arrives, please follow exchange instructions for a store credit.
DO YOU RESTOCK PRODUCTS?
We do our best to restock the best sellers. Please email us, if you need more information on a specific product.
WHY IS MY PRODUCT OUT OF STOCK?
Because of our quest to provide you with the latest in novelty products and preserve your unique and rare buying experience, we do not stock large quantities of any item. For this reason, we may not have the merchandise you have ordered. You will receive an email advising you of any out of stock items. Don’t be sad, we update our site daily with new novelty, closet and home goods, that you are sure to love.